Protecting Your NDIS Plan from Fraud: A Guide for Melbourne, Victoria (2025)

The National Disability Insurance Scheme (NDIS) has transformed the lives of thousands of individuals across Melbourne, Victoria, by providing essential support services tailored to their unique needs. However, as the scheme expands, so does the risk of fraudulent activities that can exploit participants and misuse funding. Protecting yourself or your loved ones from NDIS fraud is crucial to ensuring that you receive the right care and that your plan is used effectively.

In this guide, we’ll explore the various forms of NDIS fraud, how to recognize warning signs, and the steps you can take to safeguard your NDIS personal care funding.

Understanding NDIS Fraud

NDIS fraud occurs when service providers, individuals, or organizations exploit the system to claim funds they are not entitled to. This fraudulent behavior not only harms participants but also undermines the integrity of the scheme

Common Types of NDIS Fraud

1. Billing for services not provided: Providers may charge for therapy sessions, personal care, or support that never took place.

2. Overcharging participants – Some providers inflate their service fees beyond the agreed price limits set by the NDIS.

3. False documentation – Fraudsters may submit fake invoices or reports to claim additional funding.

4. Pressuring participants into unnecessary services – Encouraging individuals to sign up for support they do not need just to claim extra money from their plan.

5. Identity theft and misuse of NDIS details – Scammers may gain access to a participant’s details and use them to submit fraudulent claims.

The Fraud Fusion Taskforce, formed in 2022, has been actively investigating and taking action against fraudulent activities within the NDIS (NDIS, 2025).

How to Recognize Fraud and Protect Your Plan

Having worked with NDIS support participants in Berwick, Melbourne, we’ve observed key warning signs that often signal fraud. Some things to watch out for include:

Red Flags of Potential Fraud

• Unexpected invoices: Charges appear in your plan for services you don’t recall receiving.
• Unclear or missing documentation: The provider does not offer detailed receipts or records of sessions.
• High-pressure sales tactics: A provider aggressively pushes you to sign up for services you don’t need.
• Unregistered providers offering NDIS-funded services: Only registered NDIS providers can offer specific services.
• Being asked for personal details unnecessarily: Your NDIS number or bank details should never be shared casually.

For example, one of our clients in Melbourne was unknowingly billed for physiotherapy sessions they never attended. Upon reviewing their plan, they noticed discrepancies and reported the issue. This highlights why regularly reviewing your NDIS statements is essential to catch fraud early.

Steps to Safeguard Your NDIS Plan

To protect your NDIS personal care funding, here’s what you can do:

1. Work with Trusted and Registered NDIS Providers
   • Always check if a provider is registered with the NDIS Quality and Safeguards Commission.
   • Choose reputable companies like Aussie Community Care, which prioritize ethical billing and transparency.
   • If a provider seems suspicious, verify their credentials before engaging with them.
2. Review Your NDIS Statements Regularly
   • Log into the NDIS MyPlace portal and track your spending.
   • If you notice any unexpected charges, question them immediately.
   • Keep records of all services received, including dates, times, and provider details.
3. Report Suspicious Activity Immediately
   • If you suspect fraud, report it to the NDIS Fraud Reporting and Scams Helpline (1800 650 717) or via email at fraudreporting @ ndis.gov.au.
   • Visit the official NDIS fraud prevention page (NDIS, 2025) for more guidance.
4. Educate Yourself and Your Support Network
   • Attend NDIS fraud awareness workshops or webinars.
   • Encourage caregivers, family members, and support coordinators to stay informed about the latest scams.
   • Read official resources such as Melbourne True Care’s fraud prevention blog (Melbourne True Care, 2025).

How Aussie Community Care Maintains Transparency

At Aussie Community Care, we understand that NDIS personal care is more than just a service—it’s a commitment to trust, dignity, and well-being. Here’s how we ensure transparency:

• Clear and Honest Billing: Every service is documented, and participants are given detailed invoices.
• Personalized Support: We tailor services to individual needs, ensuring participants receive only what they require.
• Strict Compliance Standards: Our team undergoes regular training to stay updated on NDIS regulations and ethical practices.

By choosing a trusted NDIS support provider in Melbourne, Victoria, participants can feel secure knowing their plan is in safe hands.

Conclusion

Protecting your NDIS plan from fraud is essential in ensuring that funds are used for genuine, life-enhancing services. By being vigilant, working with reputable providers like Aussie Community Care, and staying informed about potential scams, you can safeguard your funding and continue receiving the support you deserve.

If you ever suspect fraud or have concerns about your NDIS plan, take immediate action. The NDIS Fraud Taskforce and support services are here to help.

For more insights on NDIS personal care and fraud prevention, visit the Australian Government’s NDIS website.

References

• NDIS. “Crack Down on Fraud.” NDIS, 2025
• Melbourne True Care. “NDIS Scams 2025: Protect Your Funds and Avoid Fraud.” Melbourne True Care, 2025
• NDIS Quality and Safeguards Commission. “Fraud Prevention.” NDIS Commission, 2025

Need expert guidance on your NDIS personal care plan? Contact Aussie Community Care—your trusted NDIS support provider in Melbourne, Victoria! 🚀